Shipping policy

Last updated: 16 August 2026

This policy explains where we ship, what it costs, how long it takes and what happens if something goes wrong in transit.

Where we ship

We currently deliver to the United Kingdom and the United States. If your country is not available at checkout, we cannot ship to you yet — please contact us and we will tell you when that changes.

Delivery cost

All prices and delivery charges on this site are shown and charged in pounds sterling (GBP).

Free standard delivery on every order, with no minimum spend.
There is no separate delivery charge at checkout — the price you see in your basket is the price you pay.

You will always see the exact delivery charge before you confirm and pay for your order.

Processing and delivery times

Processing: 1–3 business days after payment is confirmed
Transit: 5–10 business days
Estimated total: 6–13 business days

Orders are not processed, dispatched or delivered on Sundays or public holidays. During busy periods processing may take slightly longer. These are estimates, not guaranteed dates — actual delivery can be affected by your location, carrier delays, customs clearance and weather.

Larger items

Furniture and other bulky items are delivered by a specialist carrier and may take longer than the estimates above. Where that applies, the delivery method and timescale are stated on the product page and confirmed by email after you order. Some larger items are delivered kerbside; check the product page for what is included.

Tracking

When your order is dispatched we email you a confirmation with tracking details. Tracking can take up to 48 hours to become active — a number that shows no scans yet is normal in that window. See Order Processing & Tracking.

Address accuracy

Please check your delivery address carefully at checkout. UrbanFarmly is not responsible for orders delivered to an incorrect address supplied by the customer. If you spot a mistake, contact us immediately — if the order has not yet been dispatched we will correct it.

Lost, delayed or damaged parcels

Contact us and we will open an investigation with the carrier and put it right. Report visible damage within 48 hours of delivery. Full process: Damaged, Lost & Delayed Orders.

Import duties and taxes

We ship from the United States. Orders delivered outside the United States may be subject to customs duty, import VAT or handling fees charged by the destination country. Where those charges apply they are the customer's responsibility and are not included in the product or delivery price. Please read International Orders, Duties & Import Taxes before ordering.