International Orders, Duties & Import Taxes

Last updated: 16 August 2026

We are based in the United States and deliver internationally. Cross-border orders can attract charges from the destination country. Please read this before you order — we would much rather you knew in advance than found out at the door.

Where we deliver

We currently deliver to the United Kingdom and the United States. Availability is confirmed at checkout.

Charges that may apply

Goods entering a country from abroad can attract:

Customs duty, based on the type and value of the goods
Import VAT or sales tax, charged by the destination country
Carrier handling or clearance fees, charged by the courier for processing the import

These charges are set by the destination country and its carriers, not by UrbanFarmly. They are not included in the price you pay us, and they are the customer's responsibility. Rates and thresholds change; check your own country's customs authority for the current position.

How they are collected

The carrier usually contacts you to collect any charges before or at delivery. Delivery may be held until they are paid.

If you refuse the charges

If an import charge is not paid, the parcel is normally returned to us or destroyed by customs. Where it is returned, we refund the price of the goods less the outbound and return shipping costs actually incurred. Where customs destroys or retains it, we may not be able to refund it at all. Please do not refuse a delivery as a way of cancelling — use our Cancellation Policy instead.

Customs delays

Customs clearance can add time to a delivery and is outside our control. Our estimated 6–13 business day total does not include time held at customs.

Customs declarations

We are required by law to declare the accurate contents and value of every shipment. We cannot mark an order as a gift, understate its value or misdescribe its contents, and we will decline any request to do so.

Returns from abroad

Return postage on a change-of-mind return from outside the United States is at your cost and can be expensive on larger items — factor that in before ordering. Returns of faulty, damaged or incorrect items are at our cost wherever you are. Any duty you paid may be reclaimable from your own customs authority; we will supply documentation to support a claim.

Restricted items

Some goods cannot be imported into some countries. If an item cannot lawfully be delivered to your address, we will cancel that line and refund it in full.