Last Updated: June 2026

At UrbanFarmly , customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition

  • Be returned in its original packaging

  • Include all accessories and components

  • Not be damaged due to misuse, neglect, or improper handling

Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Clearance or final sale items

  • Personalized or custom-made products

  • Items returned without prior authorization

Return Process

To initiate a return, please contact our customer support team with:

  • Your order number

  • Full name

  • Reason for return

  • Photos (if the item is damaged or defective)

Once approved, we will provide return instructions.

Please do not send items back without contacting us first.

Refunds

After receiving and inspecting your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to post the refund.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Include photos showing:

  • The product

  • The shipping package

  • The issue encountered

We will review the case and provide a replacement, store credit, or refund when appropriate.

Exchanges

We currently replace items only if they are defective, damaged, or incorrect.

For exchange requests, please contact our support team.

Return Shipping Costs

If the return is due to a damaged, defective, or incorrect item, UrbanFamily will cover the return shipping costs.

For returns based on personal preference, customers may be responsible for return shipping expenses.

Original shipping fees are non-refundable unless the return is caused by our error.

Cancellations

Orders may be canceled within 12 hours of purchase.

Once an order has entered processing or shipment, cancellation may no longer be possible.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

UrbanFarmly

Email: support@urbanfarmly.com

Phone: +1 856 296 8839

Address:
118 Creek Rd
Mt Laurel Township, NJ 08054
United States

Business Hours:

Monday – Friday: 9:00 AM – 6:00 PM

Saturday: 10:00 AM – 4:00 PM

Sunday: Closed