Warranty & Product Quality

Last updated: 16 August 2026

This policy states plainly what cover you get with a product bought from UrbanFarmly, so there is no doubt about what we do and do not promise.

What is always covered

Your legal rights. Goods must be of satisfactory quality, fit for their purpose and as described. Nothing on this site reduces that.
Our 30-day return window, set out in the Return & Refund Policy.
Faults on arrival. Report damage or a defect within 48 hours of delivery and we put it right at no cost to you.

Manufacturer warranties

Where a manufacturer supplies a warranty with a product, that warranty is stated on the product page and the manufacturer's own terms apply to it. UrbanFarmly does not extend, lengthen or add to a manufacturer's warranty, and we do not offer a blanket multi-year warranty across our range. If a product page does not state a warranty period, no additional manufacturer warranty is being offered — your legal rights and our returns policy still apply in full.

If you believe a manufacturer warranty applies to your item, contact us with your order number and we will confirm the position and help you make the claim.

What a warranty does not cover

Normal wear and tear
Damage from misuse, neglect, accident or unsuitable storage
Damage from incorrect assembly, or from modification or repair by anyone other than an authorised party
Weather damage to outdoor items left unprotected against the manufacturer's care instructions
Natural variation in colour, grain and texture of wood, rattan, stone, clay and other natural materials
Gradual fading of prints, textiles and finishes exposed to direct sunlight

Care instructions

Follow the care instructions supplied with the product and shown on the product page. Outdoor furniture in particular should be covered or stored in poor weather and out of season. Failing to follow the care instructions can invalidate a manufacturer warranty.

How to make a claim

Email support@urbanfarmly.com with your order number, a description of the fault, and clear photographs showing it. We assess every claim on its merits and will tell you the outcome and the remedy — repair, replacement, refund or a manufacturer referral.