Privacy and Policy

Last Updated: June 2026

At UrbanFarmly , we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

When you visit our website, place an order, subscribe to our newsletter, or contact us, we may collect the following information:

Full Name
Email Address
Phone Number
Billing Address
Shipping Address
Payment Information
Order History
Device and Browser Information
IP Address

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Send order confirmations and updates
Improve our website and services
Prevent fraud and unauthorized transactions
Send promotional emails and newsletters (only if you opt in)

3. Payment Security

All payments are processed through secure third-party payment providers. UrbanFarmly does not store or have access to your complete payment card details.

4. Cookies

Our website uses cookies and similar technologies to:

Improve website functionality
Remember your preferences
Analyze website traffic
Personalize your shopping experience

You may disable cookies through your browser settings at any time.

5. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted service providers necessary to operate our business, including:

Payment processors
Shipping carriers
Marketing and email service providers
Website analytics providers

These partners are required to protect your information and use it only for authorized purposes.

6. Data Retention

We retain your information only for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our policies.