Order Processing & Tracking

Last updated: 16 August 2026

What happens after you click "pay", and how to follow your order.

1. Order confirmation

You receive an order confirmation email immediately. It confirms what you bought, what you paid and where it is going. Check the delivery address on it right away — if anything is wrong, tell us within 12 hours and we can still amend it.

No confirmation email? Check your spam and promotions folders first, then contact us with the name and email used at checkout.

2. Processing

Orders are picked, checked and packed within 1–3 business days of payment being confirmed. We do not process on Sundays or public holidays. During sale periods this can take slightly longer.

3. Dispatch

When the order leaves us you receive a dispatch email with your tracking number and a link to the carrier.

4. Tracking

Tracking can take up to 48 hours to show its first scan. A newly issued number showing "not found" is normal.
Track using the carrier's own site — it is always more current than a third-party aggregator.
Orders with several items may ship in more than one parcel, with a tracking number each.

5. Delivery

Standard transit is 5–10 business days, giving an estimated total of 6–13 business days from order. Furniture and bulky items are delivered by a specialist carrier who contacts you to arrange a slot; those timescales are stated on the product page.

Checking your order

If you created an account, sign in and open Orders. If you checked out as a guest, use the links in your confirmation or dispatch email, or contact us with your order number.