You may return an item within 30 days of receiving it, provided it is unused, in its original packaging and complete. Email support@urbanfarmly.com with your order number to get return authorisation before sending anything back. UK and EU customers also have a separate statutory right to cancel within 14 days of delivery. Full detail is in our Return & Refund Policy.

Orders are processed in 1–3 business days and transit takes 5–10 business days, so allow roughly 6–13 business days in total. Furniture and other bulky items go by a specialist carrier and can take longer — the product page says so where that applies.

Yes. We currently deliver to the United Kingdom and the United States. We ship from the US, so orders delivered outside the US may attract customs duty, import VAT or carrier handling fees, which are payable by the customer. See our International Orders, Duties & Import Taxes policy.

Once your order is dispatched we email you a tracking number and a link to the carrier. Tracking can take up to 48 hours to show its first scan, so a brand-new number showing nothing yet is normal.

We accept major credit and debit cards, including Visa, Mastercard and American Express, processed by our PCI-DSS compliant payment providers. The methods available to you are the ones shown at checkout. We never see or store your full card number.

Email support@urbanfarmly.com or use the form on our Contact page. Our team is available Monday–Friday 9:00 AM – 6:00 PM and Saturday 10:00 AM – 4:00 PM US Eastern Time, and we aim to reply within one business day.